• Campers and staff members must show respect for all other members of the camp community.
• Campers and staff members must exercise respect towards themselves.
• Campers and staff members must show respect for the natural environment. Littering and damaging trees, plants or mushrooms is not acceptable.
• Smoking or the consumption of alcohol or non-prescription drugs or recreational cannabis is prohibited at camp.
• Care packages may only contain nut free (school safe) items or they will not be allowed into camp.
• Emails are accepted and will be distributed along with regular mail service. We are in a rural area and packages (other than couriered) are delivered to our central post office. Please allow for an additional 24 to 48 hours for delivery.

The Hollows Camp complies with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. Although we strive to accommodate persons with disabilities and have done so since our inception, at the present time our site facilities may not be suitable for all cases. Additionally, our staff although trained according to the AODA regulations, are for the most part senior secondary school or university aged students who are not qualified support workers or care-givers.

The Hollows Camp may require a person with a disability to be accompanied by an appropriately qualified support person when on our premises, if such a person is necessary to protect the health or safety of the person with a disability or of others on the premises. Arrangement for any such support person must be made by the client and if an amount is payable by a support person in connection with that person’s presence on our premises, advance notice will be given as to what this amount will be.

We live in a technologically driven world and in today’s society the cell phone has become common to everyday life. We believe that a camp experience should allow young people the opportunity to unplug in order to fully focus on camp activities and develop a sense of independence.

We do allow campers to bring cell phones to camp. However, these must be kept in the camp office and may not be taken to the cabin. Calls home can be made at an appropriate time, usually after lunch. If you do not hear from your camper do not interpret this as a problem but rather that all is well and they are having a fun time.

Our staff also bring their phones to camp in order to communicate with other members of the camp community and for the purpose of daily camp business (e.g. scheduling). Staff members will never loan a cell phone to a camper under any circumstances and if a call home is necessary the Directors will arrange for this. Please email us for a first- time camper update after 48 hours should you feel there is a need.

The Hollows Camp is fully committed to respecting and protecting the personal dignity and human rights of our campers and staff. Abuse in any form is against everything for which we stand as a recreational and educational institution.

Abuse in any form is not tolerated and the rights of campers and staff members are protected by law under the Human Rights Code.
Abuse is defined as the non-accidental injury, sexual exploitation, neglectful treatment, or maltreatment of a person under any circumstances which harms or puts at risk that person’s health, welfare or safety.

Harassment is defined as unwelcome or unwanted behaviour which interferes with a camper’s enjoyment of camp. It must also be understood that in today’s society what was once regarded as “hassling” or a prank can be regarded as abusive behaviour. As such, abusive actions or allegations will be taken seriously.

Some general examples of unacceptable behaviour by campers to other campers, camp staff to campers, or camp staff to each other include:

• verbal abuse, threats or swearing
• ongoing put-downs, insults or cruel jokes
• sexist jokes
• pushing, shoving, pinching
• blocking or cornering
• demeaning graffiti

If a camper or staff member witnesses or is told of such behaviour the alleged harasser should be asked to stop. The incident should then be reported to the Directors and an incident report will be filed.

1. All parties concerned will meet and discuss the occurrence with the Directors.

2. If the situation cannot be resolved to the satisfaction of all concerned the parents will be contacted. At the discretion of the directors, a camper or staff member may be sent home for such actions.

The Hollows Camp will supply special diets for those who need them and this must be detailed on the individual camper’s Health Form. A specified number of meals will be prepared for these campers and other campers will not be allowed to take those meals.

Please be aware that although The Hollows Camp is ‘allergy aware’ we cannot guarantee to eliminate allergens entirely from our food service. Camp is a nut aware environment, please inform us of any food allergies.

Privacy Policy for The Hollows Camp

Last updated: Nov 19, 2019

This Privacy Policy and cookie usage describes how your personal information is collected, used, and shared when you visit or make a purchase from https://holllowscamp.ca (the “Site”).

The Hollows Camp complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as the Personal Health Information Protection Act (PHOPA).
The Hollows Camp is committed to protecting your personal information. The purposes for which we collect personal information is as follows:

• Establish and maintain contact with you.
• Place campers appropriate to age and skills levels.
• Assess special requests, needs, conditions or interests for camp or events/weddings.
• Ensure that your information is up-to-date.
• Send you information about camp or events/weddings.
• Collect fees and maintain records of payments for any Hollows Camp Ltd. service/product or employment.

When requesting information from you we ask that you indicate your consent to use your information for the above stated purposes.
All personal information will be used only by The Hollows Camp, will be keep strictly confidential, and will not be passed on to a third party.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies

  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies

  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies

  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies

  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies

  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

• Site preferences cookies

  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

• This article explains exactly how Google uses information from sites or apps that use their services:
  https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk

  For more information on Google Analytics cookies, see the official Google Analytics page.  This link will help explain “The finer points of Google Analytics” written by the Google Marketing team:  https://marketingplatform.google.com/intl/en_uk/about/analytics/features/.

  Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

• For more information on Google AdSense see the official Google AdSense privacy FAQ.

• This site is testing the implementation of “Google Signals”, more information about it can be found at the link: https://support.google.com/analytics/answer/7532985?hl=en.  Google Signals is a new way to collect aggregate data and information when you are using a Google account and have “Ads Personalization” switched on.  If you would like to clear your data go to the link below while signed into your Google account: https://myactivity.google.com/myactivity
• Google offers a “Search Console” that is used in conjunction with Google  Analytics and Google AdSense. More information about it can be found here: https://support.google.com/webmasters/answer/9128668?hl=en
• Google Analytics has many products associated and integrated with it.  The types of products that are integrated can be found on this link: https://support.google.com/analytics/answer/7011855
• To learn more about how to best safeguard your information please visit: https://support.google.com/analytics/answer/6004245

• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, & YouTube will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
– “Tracking metrics” used by third parties such as Google, Facebook, Instagram, Twitter, YouTube and the like are not controlled by this site. Please refer to your browser settings should you wish them to be turned off.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, e-transfer transaction details, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
     -Communicate with you;
     -Screen our orders for potential risk or fraud; and
     -When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns via Google Analytics and Google AdSense, Google Signal and Facebook). 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/ or https://policies.google.com/privacy#infocollect

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous & https://tools.google.com/dlpage/gaoptout/
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  This is indicated at the top of our policy under “Last Updated: “

CONTACT US

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy and the GDPR Privacy Policy.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:

e-mail: contact@hollowscamp.ca
phone: (905)775-2694

or by postal mail using the details provided below:

3155 Line 13 , Bradford, ON, L3Z3P7, Canada